{"id":2982,"date":"2024-10-29T09:53:14","date_gmt":"2024-10-29T04:23:14","guid":{"rendered":"https:\/\/www.prohance.ai\/blog\/?p=2982"},"modified":"2026-01-22T18:51:57","modified_gmt":"2026-01-22T13:21:57","slug":"average-handle-time-how-to-calculate-and-improvement-tips","status":"publish","type":"post","link":"https:\/\/www.prohance.ai\/blog\/average-handle-time-how-to-calculate-and-improvement-tips\/","title":{"rendered":"5 Strategies to Optimize Average Handling Time"},"content":{"rendered":"

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Table of contents<\/p>\n

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  1. What is Average Handle Time (AHT)?<\/a><\/li>\n
  2. AHT Calculation<\/a><\/li>\n
  3. What Is A Good Average Handle Time?<\/a><\/li>\n
  4. 5 Ways To Ways To Improve Average Handle Time<\/a><\/li>\n
  5. ProHance \u2013 A Tool to Decrease Your Average Handle Time<\/a><\/li>\n
  6. Frequently Asked Question<\/a><\/li>\n<\/ol>\n<\/div>\n

    Customer facing organizations face a lot of reputation and credibility issues. Customer satisfaction and loyalty can be achieved through efficiency in customer service. One of the most commonly used KPIs in the customer service industry is the Average Handle Time (AHT).<\/p>\n

    AHT refers to the average length of time taken to completely attend to a customer. Most businesses are concerned with lowering AHT while still providing the best quality service because it affects customer satisfaction, not to mention operational efficiency. Research from the Call Centre Magazine highlights that the global average handle time across various industries is around 6 minutes and 3 seconds<\/a>.<\/p>\n

    In this blog, we’ll explain the importance of Average Handle Time, how to calculate it, and five effective strategies to optimize this crucial metric. This is because lowering AHT creates more efficiency and resolves customer concerns within the minimum time possible.<\/p>\n

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    Table of Contents<\/p>\nToggle<\/span><\/path><\/svg><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n