AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX

Employee Behavior

Definition: Employee Behavior refers to the actions, attitudes, and performance of individuals within a workplace.

It encompasses how employees interact with their colleagues, superiors, and clients, as well as their adherence to company policies and engagement in their work responsibilities.

Types of Employee Behavior:

Employee behavior can be broadly categorized into several types:

  1. Productive Behavior: This includes actions that contribute positively to the organizational goals. Examples include meeting deadlines, collaborating effectively with team members, and demonstrating initiative and innovation in problem-solving.
  2. Counterproductive Behavior: This type involves actions that hinder organizational performance. Examples include tardiness, absenteeism, workplace conflicts, and unethical practices such as dishonesty or violating company policies.
  3. Interpersonal Behavior: This encompasses how employees interact with each other. Positive interpersonal behaviors include effective communication, teamwork, and supportiveness. Negative interpersonal behaviors might involve conflicts, bullying, or harassment.

Factors Influencing Employee Behavior:

Several factors can influence employee behavior within an organization:

  1. Organizational Culture: A positive and inclusive organizational culture can foster productive and collaborative employee behavior, while a toxic culture can lead to negative behaviors and high turnover rates.
  2. Leadership and Management: The style and effectiveness of leadership play a significant role in shaping employee behavior. Supportive and transparent leadership tends to promote positive behavior, whereas authoritarian or inconsistent management can lead to disengagement and counterproductive actions.
  3. Work Environment: The physical and psychological environment of the workplace can impact employee behavior. A safe, well-equipped, and comfortable workplace can enhance productivity and morale, whereas a stressful or hazardous environment can lead to decreased performance and job satisfaction.

Other Terms:

No glossary files available.