BFSI Workflow automation & Compliance Monitoring

Run Predictable, Compliant BFSI Operations,
Even Across Hybrid Teams and Vendors

Turn workforce complexity into measurable productivity, throughput, and compliance control across lending, underwriting, claims, KYC/AML, and partner ecosystems.
ProHance is BFSI Compliance and productivity platform that gives BFSI organizations the visibility, control, and insight needed to run high-performing, compliant operations.

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Why BFSI Leaders Choose ProHance for Workforce Optimization

10-25%

FTE capacity realized using workforce analytics for BFSI

20-49%

rise in users achieving 6–8 productive hours/day

14%

SLA improvement (85% → 99%) after visibility uplift

Productive vs non-productive activity across loan ops, underwriting, claims, policy servicing, collections
Idle-time and non-core task patterns in KYC/AML, verification, reconciliation, audit prep
Capacity identification across branches, GCCs, BPO partners, mortgage processing teams

→ Reduce workflow leakage by 20–25%

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True productivity measurement: loans/FTE, claims/FTE, policies issued/FTE, collections/FTE, mortgage files/FTE
Benchmark output across branches, regional hubs, shared services, offshore centers, vendor teams

→ Improve throughput by 10–25%

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Identify high-effort / low-output profiles in underwriters, loan processors, etc.
Improve effectiveness in underwriting accuracy, claim resolution quality, application processing speed
Faster new-hire ramp-up for operations, mortgage processors, policy servicing and back-office roles using productivity monitoring software for BFSI

→ Productivity improvement in 60–90 days

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Capacity-based queue balancing for loan files, mortgage applications, claims, policy changes, endorsements, service tickets
Auto-allocation driven by attendance, capacity, SLA priority, peak-volume cycles supporting workforce optimization for banks and insurance firms

→ Reduce manual allocation by 30–40%

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Detect over-engagement & after-hours patterns in underwriting, loan processing, compliance tasks, exception handling
Balance core vs non-core work to protect high-skill roles like underwriters, analysts, adjusters, mortgage processors through better productivity management in BFSI

→ Reduce overtime by 10–12%

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BFSI SUCCESS STORIES

Partner Ecosystem Performance Uplift

Case study->

SLA improvement from

20–49%

Case study->

20–49% more users reached 6–8 productive hours/day, enabling 10% efficiency absorption and SLA improvement from 85% → 99% post upskilling.

Case Management Adoption

Case study->

10–15%

Efficiency improvement

Case study->

ProHance uncovered email dependency (teams spending 50–60% time on Outlook) and built the business case to deploy a case management tool, driving 10–15% efficiency improvement.

Automation Opportunity Discovery

Case study->

20–50%

Efficiency improvement

Case study->

Application and file-level insights identified repetitive Excel work (Excel: 24.59%) and prioritized automation, delivering 20–50% efficiency improvement in targeted workflows.

Peak Season Utilization Without Extra Hiring

Case study->

Seasonal Demand

Optimized

Case study->

During peak months (Mar–May), ProHance combined attendance + utilization insights to improve “effective utilization” and manage volume by optimizing leave planning, reducing the need for seasonal over-hiring.

ProHance revealed how much time went into non-core activities and helped us redesign workflows.

Transformation Leader Leading Bank

Our partner ecosystem became more predictable and efficient after adopting ProHance.

Vendor Management Head BFSI Enterprise

ProHance revealed how much time went into non-core activities and helped us redesign workflows.

Transformation Leader Leading Bank

Our partner ecosystem became more predictable and efficient after adopting ProHance.

Vendor Management Head BFSI Enterprise

Run Predictable, Compliant BFSI Operations,
Even Across Hybrid Teams and Vendors

Why BFSI Leaders Choose ProHance for Workforce Optimization

10-25%

20-49%

14%

A Complete Workforce Analytics Platform for BFSI Operations