ProHance’s placement on the PEAK Matrix® is a true reflection of our experience as a client. Among the many platforms we assessed, ProHance stood out as the most comprehensive solution — providing real-time, enterprise-wide visibility, actionable insights, and seamless operational enablement. It has helped us drive productivity, optimize resource utilization, improve workforce efficiency, and strengthen governance. More than just a people analytics tool, ProHance has become a strategic partner in accelerating digital transformation and delivering measurable business outcomes.

One of the key challenges in back-office processes is the absence of a measurement system. ProHance bridges this gap by providing visibility into how employees spend their time each day, helping us strengthen our culture of continuous improvement by eliminating hidden inefficiencies. At the same time, it supports employee well-being through better workload balancing and the ability to proactively identify employees who need assistance (workload analysis). The real-time view enables timely interventions when needed. ProHance has now been well-adopted within the organization and has become our day-to-day partner. Special thanks to ProHance Team for patiently listening to us and making customizations according to our needs .

ProHance has helped us improve our operational acumen and decision-making process through their advanced reporting and insights capabilities. The team at ProHance is also very helpful and knowledgable. They carry with them a wealth of industry experience and their recommendations have been very valuable in helping us through the implementation and post-implementation journey..

ProHance has helped in Tesco Business Services transformation roadmap. The real-time insights and information generated by this tool are leveraged by multiple teams to make meaningful business decisions. Today, it is acting as a highly effective source of information to drive change and transformation across various functions. Based on our experience and the quick benefits which we have delivered, it’s a highly recommended platform to adopt and practice.

ProHance has been instrumental in helping us manage about +12,000 of our employees across India, Philippines, China and U.S. With ProHance we can accurately track these employees’ time regardless of whether they are working on their workstation or away from their desks. This along with ProHance’ s real- time monitoring capability allows us to stay on top of activities through activity goal alerts and gives us more accurate data. As a result, we are able to make better and faster operational decisions.

ProHance is a great tool which has aided us in having better visibility of the activities and productivity of our agents. It has given us access to detailed information which can be reported as granularly as hourly, daily, weekly and monthly. The information obtained from ProHance asassisted us in improving scheduling,reducing leakage and drive better productivity. Its real-time view gives us great visibility of the here and now and helps us to ensure a fair distribution of work across the business while also helping us to better plan our offline activities. Since its implementation we have had access to the superb direction and support of the ProHance team,who have been a great help in driving the usage of ProHance, and providing additional training where necessary. Considering the level of support, the ease of navigation and the overall effectiveness of this tool, I would not hesitate in recommending ProHance to any business whose aim is to improve the activity consciousness, efficiency and productivity of their organization.

ProHance’s position in the PEAK Matrix® reflects what we’ve consistently experienced as users of the platform. ProHance has stood out as a comprehensive solution for workforce management for our organization — offering end-to-end visibility, actionable insights, and operational enablement across the enterprise. ProHance has been a strategic partner in driving measurable business outcomes for us.

ProHance has significantly improved our work hygiene and employee’s self-time management apart from improving process efficiency. This tool was very effective during remote working methodology (WFH scenario) by getting consolidated view of team efficiency & utilization. Various dashboards add value to do a deep dive on time spent activities, disseminate work equally and utilize employee more efficiently. Integration of employee data helps to manage active users across projects without any manual dependency. The tool is more user friendly and built dynamically to configure the required parameters according to our need. Post Implementation, the service and support provided by JaMocha team is commendable. Account managers ensure that we use the tool at optimal level and educate on new features.

In today’s BPO/KPO world, where offering an optimum work-life balance to our employees is as important as maximizing their productivity; effective utilization of work hours is paramount for a win-win situation. ProHance is a simple, friendly-to-use tool, which has helped Episource move towards this direction. ProHance has partnered Episource in fostering a work culture that encourages self-driven performance than being leader-driven. The ability to consistently relate time spent on tasks against its level of impact helps one to clearly plan and prioritize tasks and get the maximum done within regular work hours. Prior to ProHance, employees were spending long hours but once ProHance was implemented, we are noticing that employees are now more conscious about time they spend on each task, and weigh the impact-level of each task, thus enabling themselves to accomplish more without having to stretch beyond their regular hours. Real time tracking and reporting options, ability to set personal time off as needed, clear roster based attendance mapping and reporting, are some salient features that ProHance offers, which makes it a great tool to work with. Added to it, the post-implementation support that ProHance has provided to us has been an icing on the cake!

ProHance is an excellent tool to measure employee’s productivity. It provides detailed insight on time utilization with work load analysis highlighting the overworked and under-utilized hours. It has helped us improve our productivity considerably allowing the team managers to identify the key areas to focus and improve on. It helps with basic scheduling module and measures schedule adherence as well. ProHance is recommended to all those who are in search of productivity management tool. This tool is ideal for sectors that deals with Documentation, Tasking, E-mails, Incident Support, etc. Overall, it’s a user-friendly application with customization views and a very prompt real-time support solution.

The introduction of the ProHance tool helped enable our employees to better their time management skills. With engaging, intuitive yet simple to understand user interface and dashboards, which provide powerful analytical views, it is a very helpful tool to analyse and manage performance, workload, productivity and business decision-making. A great way to empower the employees and encourage them to self-introspect in order to gain better time management skills. We thank the support provided by the ProHance team and greatly appreciate their contribution!

ProHance helped our operations leaders identify revenue (productive hours) leakage and the associated tasks thereby incorporating stringent measures towards betterment of the processes. The application is very easy to install, use and interpret by the stakeholders. I would recommend ProHance to organizations looking for ways to knock down hurdles on their growth path. JaMocha Tech has strong customer focus and dependable post implementation support; they try to better their offering at every given opportunity.

At Credence, driving productivity and delivering exceptional service to our clients are top priorities. ProHance has equipped us with real-time visibility into team performance, helping us identify inefficiencies, balance workloads, and ensure sharper focus on core activities. This has enabled us to enhance productivity while delivering greater value and consistency to our clients.

Since implementing ProHance, we have seen a significant improvement in productivity across our ops teams. The tool has been instrumental in identifying workload imbalances—helping us address both underutilization and overutilization within the same team. Beyond organizational benefits, employees are finding value in the weekly insight reports, using them as a ‘FitBit for their work habits’ to optimize their own productivity. ProHance has truly transformed the way we track and enhance productivity. ProHance has been particularly effective for back-office teams, where outcomes can often be subjective. By providing a clear view of time spent on various activities, the tool helps us optimize team sizes—benefiting both the organization and employees. This improved visibility fosters transparency and encourages positive behaviours across the company. The Prohance team has been highly proactive, supporting us at every step of the implementation process. They continue to provide valuable insights and guidance, helping us drive ongoing improvements and maximize the tool's impact.

Solverminds team has always strived for bringing in efficiency and maximum utilisation of resources for product development. With the advent of COVID, measuring resource efficiency and utilisation metrics became a challenge. Entire organisation switched to Prohance in 2020 and quickly implemented the Software. The analytics of resource helped to set benchmark for efficiency, utilisation and other metrics. Solverminds has derived benefit and will be identifying potential areas for improving further the new norm of work-from-home culture. Prohance support team has been prompt in providing support and training. We thank the Prohance team and look forward to new releases.

ProHance has truly been a game-changer for our organization, especially in today’s hybrid work environment. It has given us unprecedented visibility into employee productivity and work patterns, enabling us to drive efficiency, ensure compliance, and uphold ethical work practices across all teams. The platform’s insights have helped us identify opportunities for improvement, streamline operations, and optimize performance without compromising employee trust or transparency. It has become an integral part of our productivity and governance framework — a reliable partner in our journey toward a more efficient, ethical, and future-ready workplace.

ProHance as a productivity management tool has helped us streamline and effectively measure our employees’ productivity. We have now clear visibility of the hybrid work culture of our organization and the time spent on the productive applications. It has helped in driving the usage of core applications. ProHance has also helped the employees to focus on increasing their productive hours and reduce idle time and focus on core work.

ProHance is an excellent tool to measure employee’s productivity. It gave us real time analytics and visibility in the workforce. It has been very effective to manage WFH employees as it allows supervisors a consolidated view of the utilization of all direct reportees. ProHance has also helped us in identifying outliers and eliminating the use of any manipulating software. We intend to use the variety of features available in ProHance to further enhance our productivity levels.

After Covid, the work mechanism is entirely transformed. Almost every organization is adopting the hybrid work culture, which means that a few people working from home and a few from Office, and in that work culture, especially for those who work from home, we need a robust, secure, precise, in-depth-reporting, transparency and user-friendly tool to assess productivity, and this is where software steps in which is The ProHance tool. It is the best productivity tracking tool; we have been using it for the past three years and it provides precise information about productivity, how many hours I am working, when I am gone, and overall time on the system. It features a number of interesting dashboards. It provides excellent visibility into Productivity data anytime we need it & One of the best aspects of the master settings is that they're entirely ever-changing, allowing you to customize them based on your work environment or profile.. There are many appealing features on the ProHance Dashboard, but one of my favourites is the Workload analysis. That module has a colour coding interface, from which you can check a one-click view of all employees' productivity data.

Achieving operational excellence hinges on transparency and informed decision-making. ProHance has played a pivotal role in transforming our back-office functions by offering clear insights into team activity patterns, allowing us to pinpoint areas for refinement and drive ongoing improvements. Its contribution goes beyond efficiency—it has helped us foster a healthier work environment by enabling equitable task allocation and early detection of workload imbalances. The platform’s live data capabilities empower us to respond with agility and precision. Today, ProHance is seamlessly woven into our daily operational rhythm. We really appreciate the team’s commitment in delivering tailored solutions that align perfectly with our goals – and I must add it is still being refined basis our ever-changing dynamic business requirements and maturity levels to consume the outcomes from ProHance.

ProHance has been such a great tool for our team. It's straightforward and easy to use, which meant we could hit the ground running and start seeing results right away. The real-time analytics and visibility it gives us into our workforce have truly changed how we measure and manage productivity. It's made everything so much clearer. But honestly, what makes ProHance stand out is their amazing support team. They’ve been with us every step of the way, always ready to answer our questions, share helpful tips, and guide us through any bumps in the road. You can tell they genuinely care about helping us succeed, and that has made all the difference for us.

ProHance has revolutionized the way we work at Befree Business Resourcing LLP. With its comprehensive analytics and tracking features, we're able to identify bottlenecks in our resources productivity and make necessary adjustments in real-time. It has undoubtedly contributed to a more productive and balanced work environment. It also gives us visibility on the hybrid work culture.

ProHance helped Texila in tracking the productivity of the employees on a daily basis through Customized and centralized dashboard. It created a culture of ownership & responsibility among the employees, thereby increasing the efficiency. Also it allowed the Management to leverage the benefit of flexible work timing. The custom features projects a clear productivity analysis for managing the virtual and work from office model without the traditional setup of biometric system. The monitoring system facilitates to discover and view productivity benchmarks across teams and roles.

Are our employees really doing productive work while at office? Are our employees overworked or underutilized? ProHance had the answers and delivered on the solutions.

ProHance has been a game-changer for BIS Colombia. Its powerful real-time visibility has transformed the way our leaders manage and support their teams, enabling smarter decisions and more effective supervision without ever leaving their workstations. This technology has not only elevated our operational efficiency but also strengthened the quality of service we provide to our clients — delivering greater value while reducing costs across the organization.

Advantum Health is a technology enabled Health care services organization. We have a large global workforce working on Revenue Cycle Management and CVO services for our customers. In an industry driven by stringent customer KPIs and SLAs, it is imperative that the team supporting and delivering the same are also measured with respect to their performance. ProHance has been an effective tool not only to ensure time discipline across our workforce be in on or off their workstations, but to also ensure increased productive time, there by managing and contributing improvement to client SLAs. We have gained a good control in logged hours and reduced time across idle and breakhours. The support and training from the team @ProHance is well appreciated.

ProHance has been very effective to manage WFH employees as it allows supervisors a consolidated view of the utilization of all direct reportees. The tool has helped us to avoid micro-management of employees. The product has taken productivity enhancement to the next level by assisting supervisors to look for areas to improve.The supervisors can now focus on development areas rather than supervising to improve productivity.

We were looking at a tool to help us understand the opportunities in improving our associate productivity in terms of time spent by them on processing or taking calls. ProHance was immensely helpful in achieving that along with drill downs,data dumps and customizable graphs and homepages.The anecdotal conversation of productivity have been replaced with short,crisp data driven outcome based conversations leading to results. I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our associate efficiency journey and adapted to our IT environment to make things work. We look forward to working with them as a long term partner.

ProHance as a workforce productivity solution is an exceptional tool that has delivered measurable data on employee performance. Some of the performance metrics that ProHance helped us achieve are north of 11% increase in productivity with a 25% reduction in idle time. The flexibility and agility demonstrated by the ProHance team in driving key integrations and customizations, is commendable! ProHance is one of the tools used to drive initiatives for productivity at HGS & I recommend ProHance to organizations that are engaged in driving greater output.

This is the best productivity enhancing tool that I have ever come across. It has improved the utilization and productivity by 30% in last 6 months. It is very easy to use and implement. Post-sales support at ProHance is outstanding. I would definitely recommend this tool to anyone looking for a quality productivity enhancing tool within a reasonable budget

Net2Source believes in providing an environment to its employees which keeps them motivated and our partnership with ProHance resonates this value. ProHance has helped us bring about a culture of accountability without compromising on the work-life balance of our employees. We have seen 30-40% improvement in our overall efficiency and helped us effectively manage our resource capacity. The services provided by ProHance team have been exemplary and the team has been extremely proactive in engaging with us.

ProHance is an effective and user friendly application that helps to measure employee engagement during work. The tool provides insights into time spent on productive (core business) activities and helps managers minimize time spent on non-productive (non-core) activities. ProHance also provides managers with factual data to understand individual employee performance gaps and formulate measures to address the same.Key visibility on individual and team efficiency and utilization has helped the organization improve its overall productivity

Microsourcing has leveraged ProHance to understand how we can continue to innovate our ways of work by equipping Supervisors, Managers and Leaders with the necessary view of how employees are using their work time, tools, and systems. This has helped Microsourcing better understand our work productivity, promote data ethics and increase our employee engagement and collaboration while leveraging on new technology to optimize workflows and increase capacity.

ProHance is instrumental in measuring employee productivity, providing real-time analytics and workforce visibility. It has proven highly effective in managing remote employees by offering supervisors a consolidated view of their direct reports' utilization. We are committed to leveraging ProHance's diverse features to elevate our productivity levels further, including gaining insights into time spent on core applications and identifying discrepancies in working hours and unreported leave, particularly in remote work environments.

Transitioning to a new productivity tool is never an easy journey, and our experience was no exception. As we embarked on this change, we encountered challenges and a learning curve that required patience and dedication. However, what truly made a difference was the incredible support from our POCs Suresh and Shubha. Their guidance and expertise transformed what could have been a daunting process into a manageable and even rewarding experience. Despite our numerous questions and inquiries, they were always available with answers, solutions, and unwavering patience. Their proactive approach and willingness to go the extra mile ensured that our team adapted seamlessly to the new tool. Thanks to their unending support, we are now reaping the benefits of increased efficiency, collaboration, and overall productivity. A heartfelt thank you to our POCs — you made this transition not just possible but also a success. We couldn’t have done it without you!

ProHance has been a cornerstone of our transformation journey over the past 2.5 years. The platform consistently delivers actionable insights, empowering teams to enhance productivity and streamline work allocation effectively. A standout feature of ProHance is its ability to efficiently manage work-from-home employees. By providing supervisors with a consolidated view of team utilization, it eliminates the need for micromanagement and encourages a shift toward focusing on employee development. The tool’s user-friendly interface, combined with the proactive and professional support team, ensures a seamless experience. ProHance is an invaluable asset for organizations striving for operational excellence and effective team management.

When it comes to productivity measurement and improvement, ProHance stands out for its unmatched precision and ease of use. Our teams are now able to access meaningful, real-time information on resource time utilization that allow us to effectively implement improvement measures. With ProHance we have been able to eliminate redundant processes, manage time hygiene issues and above all improve employee productivity across multiple teams.

EI Design is driving multiple smart goals around operational excellence and few such goals are on productivity, variance on plan vs. actuals, efficiency in usage of productive applications, etc. In these goals, ProHance application is helping us to analyze the actual time spent on productive tasks and non-productive tasks and enabling our team to record accurate timesheet for our analysis. We are happy to continue this application and happy for ProHance team timely response in getting requiredanalytics.

ProHance gave us real time analytics and visibility in the workforce. It helped the employees to focus on increasing their productive hours and reduce the idle time wasted in unproductive jobs. Resultant work life balance got much better and projects turnaround time reduced. We were able to focus and train underperformers, make better utilization of their time spend in office. ProHance is pretty capable to set up the operational process efficiently and help organizations optimize workforce and performance drive.

It is almost a year now since we started using ProHance. Initially we opted to implement ProHance in our organization just for the break monitoring of the employees but after reviewing the features of ProHance,with tremendous positive results now, ProHance is one of the prime tools for ourorganization. The way productivity and efficiency has improved in ourorganization in the 2nd and 3rd quarter this year was amazing.More importantly the employees are pretty satisfied with the ProHance as they can easily trackdown how they are spending the time on the system, with the help of which their performances and especially productivity has improvedmagically. ProHance is a solution and I highly recommended this tool. ProHance is very user-friendly tool and the supporting staff is very proactive and professional.