Employee NPS (eNPS)
Definition: Employee Net Promoter Score (eNPS) is a metric used to measure employee loyalty and satisfaction within an organization.
It is derived from the Net Promoter Score (NPS) methodology, which gauges how likely employees are to recommend their workplace to others. eNPS provides valuable insights into employee engagement and overall workplace culture.
Calculation:
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Survey Question: Employees are typically asked, "On a scale of 0 to 10, how likely are you to recommend our company as a great place to work?"
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Score Classification: Respondents are categorized into Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).
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eNPS Formula: eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a score ranging from -100 to +100.
Benefits:
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Insight into Employee Sentiment: Provides a clear picture of employee satisfaction and loyalty, helping organizations identify strengths and areas for improvement.
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Benchmarking: Allows organizations to benchmark their employee engagement against industry standards and competitors.
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Actionable Data: Offers actionable data that can be used to develop targeted strategies for improving workplace culture and employee experience.
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Focus on Improvement: Helps organizations prioritize initiatives that address employee concerns and enhance overall satisfaction.
Applications:
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Employee Engagement Surveys: Regularly measuring eNPS to track changes in employee sentiment and engagement over time.
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Leadership Decisions: Using eNPS data to inform leadership decisions and focus on areas that impact employee satisfaction and retention.
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Culture Initiatives: Implementing initiatives and programs based on eNPS feedback to improve workplace culture and address specific issues.
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Performance Tracking: Monitoring eNPS trends to assess the effectiveness of engagement strategies and make necessary adjustments.
Other Terms:
No glossary files available. 