AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX
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AI adoption across GCCs has moved from experimentation to execution - yet 72% of leaders still lack a structured way to measure ROI.

This new whitepaper, co-developed by ProHance and Zinnov, goes beyond theory to help leaders bridge the gap between AI ambition and measurable enterprise value. It offers a pragmatic framework to assess adoption depth, quantify impact, and embed AI as a repeatable business capability, not a one-off experiment.

Drawing on insights from 160+ GCC leaders and employees and 50+ hours of interviews across sectors like BFSI, Healthcare, Technology, and Retail, the paper helps answer a critical question:

How can GCCs move from pilots that prove potential to programs that deliver sustained value?

What You'll Find Inside:

  • The AI ROI Framework: A 5-lens model covering maturity, baselines, adoption depth, cost of ownership, and value delivered.
  • The Readiness Imperative: Why data, governance, and talent maturity determine the pace of ROI realization.
  • Case Studies That Matter: Real examples of GCCs achieving 20–30% productivity gains and up to $18M in annual efficiency savings through structured adoption and visibility.
  • Actionable Playbook for Leaders: How to measure ROI early, balance speed with governance, and scale AI responsibly.

Why Read This:

If you're driving AI transformation, this whitepaper will help you:

  • ✅ Identify where your organization stands on the AI maturity curve
  • ✅ Build a credible, measurable ROI model
  • ✅ Understand how visibility and baselining, core to ProHance, enable scaling with confidence

📘 Get Your Free Copy

Learn how leading GCCs are redefining productivity, visibility, and ROI in the AI era.

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Navigating AI ROI: How GCCs Can Unlock Scalable Enterprise Value
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