Conformance Analysis
Definition: Conformance Analysis compares actual business processes against predefined models or standards to identify deviations and ensure compliance with expected workflows.
Purpose of Conformance Analysis:
- Detect Noncompliance: Uncover unauthorized process steps or skipped activities.
- Improve Accuracy: Ensure that operations match documented procedures.
- Highlight Exceptions: Understand why and when processes deviate from the norm.
Techniques and Tools:
- Process Mining Software: Visualizes real process flows using system event logs.
- Deviation Reports: Quantifies differences between expected and actual execution.
- Audit Logs: Provide detailed tracking of user actions and process timelines.
Business Applications:
- Compliance Audits: Ensure adherence to industry regulations and company policies.
- Training Gaps: Spot areas where teams may need better guidance or documentation.
- Continuous Improvement: Use insights to refine processes and reduce future deviations.
Other Terms:
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